实习招聘-亚马逊Kindle英文项目实习生

Amazon900313

Project Specialist (Intern)

项目：Amazon.cn网站功能的更新、升级；客户服务人员使用的CSC系统的更新、升级；

Work on the projects related with Customer Service department, including:
. Involve in requirements analysis, evaluate project impacts on customer experience;
. Do user acceptance testing and give change requests on workflow or web page wording if needed,
. Coordinate help page development,
. Coordinate training to CSA (Customer Service Associates),
. Involve in project postmortem analysis, evaluate if project goals achieved and how is the impact on customer experience.

负责客户服务部门的相关项目活动，包括：
. 参与需求分析，评估项目对客户体验的影响，
. 用户验收测试，如有必要对操作流程和页面文字给出修改意见，
. 负责协调帮助页面的开发，
. 负责协调对客户服务中心的同事进行培训，
. 参与项目总结分析，评估项目目标是否实现以及对客户体验的影响。

Basic Qualifications

. Knowledge and experience in project management activities including project initiation, project planning, project execution and project closure
. English skill both in written and verbal
. Effective communicator, who can make things simple, with the ability to explain one thing in multiple ways so that ensure understanding
. Bachelor degree or above

Preferred Qualifications

Technical background on systems/software is a plus

时间要求：每周实习4天及以上，持续6个月及以上

工作地点：北京市朝阳区东四环中路远洋国际中心（近地铁四惠站，公交慈云寺及慈云寺桥站）

简历投递：jingdu@amazon.com