【亚马逊中国】招聘Project Specialist (Intern)实习生

Amazon900313

【亚马逊中国】招聘Project Specialist (Intern)实习生

External Job Description
Work on the projects related with customer experience, including:
- Involve in requirements analysis, evaluate project impacts on customer
experience;
-Do user acceptance testing and give change requests on workflow or web page wording if needed,
-Coordinate training to CSA (Customer Service Associates),
-Involve in project postmortem analysis, evaluate if project goals achieved and how is the impact on customer experience.
-Voice of Customer data analysis and report draft

负责客户服务部门的相关项目活动，包括：
-参与需求分析，评估项目对客户体验的影响，
-用户验收测试，如有必要对操作流程和页面文字给出修改意见，
-负责协调帮助页面的开发，
-负责协调对客户服务中心的同事进行培训，
-参与项目总结分析，评估项目目标是否实现以及对客户体验的影响。
-客户之声分析及月报制作.

Basic Qualifications
1. Bachelor degree or above
2. English skill both in written and verbal
3. Effective communicator, who can make things simple, with the ability to explain one thing in multiple ways so that ensure understanding
4. Logical thinking

Preferred Qualifications
Technical Background and Data Analysis ability are pluses.

本职位要求尽快入职，实习期至少6个月，4-5天。
工作地点：北京市朝阳区东四环中路56号远洋国际中心
  
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“申请职位名 - 姓名- 学校 - 专业 - 年级 - 每周工作天数-持续工作月数”，发至邮箱：fengyf@amazon.com