美敦力岗位招聘-Accountant

MedtronicTA

公司简介：全球最大医疗器械公司，美资外企。

BUSINESS TITLE:  Pricing Tools Support Analyst

BUSINESS DIVISION & DEPARTMENT:        Pricing Administration

MAIN PURPOSE OF JOB (BRIEF SUMMARY)

Resolve client’s pricing tools issues as quickly and accurately as possible:
- Restoring system functionalities, leading the end-to-end resolution process while adhering to strict SLAs.
- Enabling full user productivity from onboarding and training to business-as-usual activities.
- Propagating knowledge and understanding of new functionalities within existing pricing tools.

MAIN JOB DUTIES/RESPONSIBILITIES (Please list most important duties first)

- Triaging incoming query tickets, ticket resolution and follow up
- Deployment and management of user’s accounts
- Maintenance of user’s access levels in accordance with SOX compliance requirements
- Explaining system’s functionalities to end users
- End user communications, both verbal (phone) and written (email) in English
- Provide remote user support resolving issues on customer’s workstations
- Interact with internal and/or external teams to resolve complex system’s issues
- Document, measure and report out on ticket root causes and other relevant metrics
- Perform tickets root cause analysis for recurring tickets
- Be an extended member of the Vendavo-Core-Team, assisting the team in system testing and in other system related activities when required
- Work on tasks to develop and/or address process improvements
- Deliver training and knowledge transfer
- Perform process analysis and document findings with detailed descriptions
- Setup and maintain knowledge bases on the tools and related processes

JOB REQUIREMTS
        
KNOWLEDGE/EDUCATION
•        Bachelor’s degree in a relevant area
•        System’s savvy and comfortable with software configuration within a business environment
•        Experience with Windows OS, MS Office, remote support tools,
•        Fluent in Japanese and English speaking and writing
        SKILLS/COMPETENCIES
•        Very good communications skills
•        Very good problem solving skills
•        Team player
•        Stress-resistance, objective and self-starter
•        Customer oriented attitude
•        Solid analytical skills
•        Experience in drawing and framing logical conclusions

JOB EXPERIENCE

•        2 years of relevant experience in an international pricing or financial environment, providing Helpdesk first-line support or Shared-Services.
•        Or 12 months as Junior Pricing Tools Support Analyst
        
感兴趣的同学可以发邮件到yuyao.jin@medtronic.com，美敦力欢迎您。或联系Office  +021 36804835

MedtronicTA

感兴趣的同学可以发邮件到yuyao.jin@medtronic.com，美敦力欢迎您。或联系Office  +021 36804835